NHTSA complaint #11725665

Owner complaint summary

The contact owns a 2020 Land Rover Range Rover Sport. The contact stated that within a week of purchasing the vehicle new, there was an abnormally strong odor coming from the vehicle. The dealer picked up the vehicle and performed an engine cleaning; however, the failure recurred within days. The contact stated that the low coolant warning light was frequently illuminated. The vehicle was taken to the dealer, where the contact was informed that no issue was found. The contact stated that the failure persisted. The vehicle was taken to the dealer, where coolant was added to the vehicle, and the contact had frequently added coolant to the vehicle as needed. The vehicle was taken back to the dealer, where several coolant leaks were found. The vehicle was repaired; however, the failure persisted. The vehicle was taken to Land Rover Charlotte (6710 E Independence Blvd, Charlotte, NC 28212), where it was diagnosed that the inner coolant had leaked into the engine, and there were metal shavings found in the oil. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The contact stated that the vehicle was diagnosed after the warranty had expired. The contact related the failure to NHTSA Campaign Number: 23V044000 (Engine and Engine Cooling); however, the VIN was not included. The manufacturer was notified of the failure and previously offered several vouchers for the repairs. The failure mileage was unknown.