Verified government source

NHTSA complaint #11725789

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2025 AUDI Q5

Manufacturer

Volkswagen Group of America, Inc.

Components

LANE DEPARTURE,FORWARD COLLISION AVOIDANCE

Dates

Incident: 01/23/2026
Filed: 03/20/2026

Owner complaint summary

The ADAS is not working properly. Adaptive cruise control, emergency assist, lane departure, active front assist, distance warning, traffic sign recognition, adaptive light, etc. are all not working. The check engine light is illuminated, the key fob would not open car (not a battery issue) and the seat belt tensioner is not working properly. Those ADAS features are there for a reason and that is to enhance the safety of me, my passengers and other drivers. The key fob allows quick access to my vehicle, which enhances my safety when alone or with others. The seat belt tensioner provides restraint during an accident so neither I nor my passenger will go head first into the windshield, air bags and/or steering wheel/dashboard. The problems have been confirmed with the dealership. Yes, it has been inspected by the dealership. Yes, they first appeared January 2025. My car is currently at the dealership supposedly waiting for a backordered seat belt tensioner. It has been at the dealership for 22 days and I haven't any idea of when I will be getting the vehicle back. I purchased it in October 2025. It has been driven less than 5,000 miles.

This is an owner complaint filed with NHTSA (ODI #11725789). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11725789. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.