Verified government source

NHTSA complaint #11725942

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2023 AUDI Q5

Manufacturer

Volkswagen Group of America, Inc.

Components

FORWARD COLLISION AVOIDANCE

Dates

Incident: 02/26/2026
Filed: 03/20/2026

Owner complaint summary

I owned the car for two weeks when I had my dog in the front and it automatic braked going down the freeway. It threw him into the screen and broke it, luckily he was ok. (He was belted in.) This has happened three more times and been inspected but they are not able to reproduce the problem. This only happens when the dog is in the car with me. This last time, the dog hit the dash and screen again and broke it, and I had to pay to have it replaced again. (Thankfully dog just fine.) They keep saying no fault found because they can’t get it to do it on their test drives. This is a serious safety issue and could cause an accident by someone rear ending me. The roads aren’t wet, and nothing is around when it has happened each time. They turned down the presensor this time, so i am hoping this helps.

This is an owner complaint filed with NHTSA (ODI #11725942). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11725942. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.