NHTSA complaint #11726461

Owner complaint summary

ON CHRISTMAS DAY 2025 AROUND NOON MY 2024 NISSAN ROGUE WAS PARKED IN THE GARAGE AS ALWAYS. GARAGE TEMPERATURE WAS ABOUT 45 F. I OPENED THE REAR HATCH AND HEARD A CRACKLING SOUND. WHEN I CLOSED THE HATCH THE GLASS EXPLODED INTO A MILLION PIECES. CLEARLY THERE MUST HAVE BEEN A MANUFACTURER DEFECT IN THE GLASS FOR THIS TO OCCUR. CONTACTED DEALER, THEY TOLD ME THAT THIS IS NOT A RECALL ISSUE NOR IS IT COVERED UNDER WARRANTY. HOWEVER, AFTER CHECKING WITH SOME OFF-SITE AUTHORITY, THEY SAID THAT SINCE THE CAR WAS SO NEW THAT NISSAN WOULD MAKE AN EXCEPTION AND PAY FOR THE REPLACEMENT OF THE GLASS. LATER THEY SAID THAT SINCE IT HAD MORE THAN 36,000 MILES THEY WOULD NOT PAY FOR IT AFTER ALL. HOWEVER THEY DID SAY THAT THEY WOULD "SPLIT THE COST" WITH ME. I ASKED HOW MUCH MY SHARE OF THAT COST WOULD BE, AND WAS TOLD $480. THIS WAS THE EXACT PRICE QUOTED BY SAFECO TO COME TO MY HOUSE AND REPAIR IT ON THE SPOT. THIS A VERY COMMON ISSUE IN THE 2021-2024 NISSAN ROGUES. THERE IS A CLASS ACTION SUIT AGAINST NISSAN ABOUT THIS ISSUE. AT LEAST IN MY SITUATION I WAS PARKED WHEN IT EXPLODED BUT HAD I BEEN DRIVING THAT GLASS FLYING COULD HAVE BEEN A MUCH WORSE SITUATION. I JUST WANT NISSAN TO OWN UP TO THIS AND COVER THE REPAIR. I ALSO WANT TO MAKE OTHERS AWARE OF THIS KNOWN PROBLEM.