NHTSA complaint #11727543

Owner complaint summary

Component: Exterior Lighting / Headlamps Vehicle: 2021 Genesis GV80 VIN: [XXX] Mileage at Failure: 77,000 Complaint: The front left headlamp on my 2021 Genesis GV80 failed completely after visible moisture and condensation accumulated inside the lamp housing for approximately one week. There was no impact, damage, or tampering. The Genesis service center inspected the vehicle and confirmed the failure was caused by moisture intrusion consistent with Genesis Technical Service Bulletin 23‑BD‑002G (“Information for Lamp Condensation”). This condition is also documented with NHTSA under XXX The failure resulted in a complete loss of headlamp function, creating a significant safety hazard while driving at night. Genesis Customer Care initially informed me that if the dealer confirmed the failure was consistent with the TSB, the repair would be covered under goodwill. After the dealer confirmed the defect, Genesis corporate declined to cover the repair due to the vehicle being out of warranty, despite the failure being caused by a known manufacturer defect affecting visibility and safety. I am filing this complaint because the defect is safety‑related, documented by the manufacturer, and resulted in the loss of primary forward lighting. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)