NHTSA complaint #11727628

Owner complaint summary

I am filing this complaint regarding serious safety and consumer protection concerns involving my 2022 Jeep Wrangler (VIN: [XXX] ), manufactured by Stellantis, as well as issues involving the towing company E&R Towing following my accident. Prior to my accident on November 8, 2025, my vehicle experienced multiple ongoing mechanical issues, including overheating, shaking while driving, and abnormal loud noises. These issues raised serious safety concerns and were not properly resolved. On November 8, 2025, I was involved in a rollover accident. Following the accident, Stellantis initiated an investigation and retained Bosch/Engineering Analysis Associates to extract Event Data Recorder (EDR) data from my vehicle. While presented as an independent inspection, this analysis was conducted by a vendor hired by Stellantis, raising concerns about the objectivity and scope of the findings. Stellantis ultimately denied responsibility, stating that the conditions of the crash did not meet the threshold for airbag deployment. However, this conclusion fails to address the ongoing mechanical and safety issues I experienced prior to the accident, including the possibility of system or sensor malfunction. Additionally, my claim for relief under Illinois Lemon Law was denied without fully considering the pattern of defects and safety concerns. I have also filed a complaint with the National Highway Traffic Safety Administration (NHTSA), Complaint #XXX, regarding safety concerns with this vehicle. Following the accident, my vehicle was handled by E&R Towing. I have concerns regarding how my vehicle was managed after the crash, including the handling process and lack of transparency regarding procedures and fees. I am requesting that this matter be reviewed for potential violations of Illinois consumer protection laws, including unfair or deceptive practices, failure to properly address known vehicle safety issues, and improper handling of my vehicle following acciden INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)