NHTSA complaint #11728091

Owner complaint summary

On March 26, 2026 my 2019 Infiniti QX50 (VIN: [XXX] ) experienced complete loss of motive power while exiting the freeway. My blind mother and [XXX] autistic son were both passengers creating a serious safety emergency for two disabled individuals. On March 28, 2026 Les Schwab Tires (Store [XXX] ) professionally documented metal shavings in the oil pan on official invoice stating ‘SHAVING IN OIL PAN’ with my VIN recorded. I brought the vehicle to Infiniti Roseville [XXX] ). Their own official inspection report R/O 101930 dated March 28, 2026 confirms: ‘REMOVED OIL PAN AND INSPECTED FOR BEARING DEBRIS. FOUND SMALL AMOUNT OF METAL SILVER COLORED.’ The report also documents my reported intermittent power loss and references two photos of the debris taken during inspection. Despite finding documented metal debris consistent with recall R25B2 bearing failure, Infiniti Roseville is denying engine replacement claiming silver colored debris does not qualify. Nissan’s published recall criteria makes no such color distinction — it states metal debris qualifies for engine repair or replacement at no charge. Warning symptoms began December 5, 2025 including headlight flickering, high pitched engine whistling, VDC warning light January 25, 2026 — all documented with timestamped photos and video. The vehicle is currently at Infiniti Roseville. I am requesting federal intervention as the dealer is not complying with recall R25B2 repair criteria and is applying internal standards that contradict Nissan’s published recall documentation INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)