NHTSA complaint #11728117

Owner complaint summary

I am the original owner of a 2020 Jeep Wrangler. My instrument cluster has completely failed. I know that there is an active recall for this exact issue (30B) but my VIN number is not included. This is clearly a safety defect as my cluster is non-functional, I do not have a speedometer or warning indicators.i have no idea how much or how little gas I have, if my tire pressure is low…I am the original owner, as stated ,and this is not normal wear. I am also aware that there is an open investigation into this recall and I believe my Jeep should be included in the recall. Prior to the cluster going out, there was not any warning. I started the jeep and it was working and as I was driving it went off. It never came back on. We checked connections and fuses, it’s not that. My husband has addressed it with two separate dealerships and was told there was nothing they could do and offered no suggestions. I went today and spoke with a new dealership and they put me in contact with Jeep Customer Care. I have begun the process but will most likely still be paying out of pocket with money, I frankly do not have. This is a safety issue and should be taken care of by Jeep, and is being covered for some by the recall.