NHTSA complaint #11728752

Owner complaint summary

Asymmetrical wear on the front brakes. The outer pad wears out completely while the inner pad( with the brake wear sensor) shows almost no wear. The dealer (Park Place Acura, Plano Texas) brought this to my attention on November 3, 2025 saying only the front pads needed replacing but did not disclose the asymmetrical wear. I took the vehicle back to the Dealer January 15, 2026 for repair after discovering the asymmetrical pad wear and pointed that out to them. The brakes can completely wear to the backing plate on the outer pad while showing no wear issues with the brake sensor on the inner pad. This condition creates an unpredictable and uneven braking response that constitutes a safety defect, as the brake wear indicator system fails to alert the driver to actual brake wear on the outer pad. The brake wear sensor is designed assuming symmetrical pad wear. When wear is asymmetrical, the sensor fails to trigger a warning, leaving the driver unaware of a dangerous condition. The dealer has finally replaced the pads and rotors, symptoms of the problem but, has not addressed the underlying cause of the problem...the calipers. I have received the vehicle back from the dealer but did not sign a release and the issue remains open. The vehicle currently has approximately 29,400 miles. I have taken this issue to Acura corporate(Honda Motor Company) and they have it under review but keep delaying with no confirmed resolution. I sent a certified letter to American Honda Motor Company, Acura client relations on February 3, 2026 and they signed for it on February 11, 2026 and contacted me by email on March 11,2026. Acura took 28 days to respond to my certified letter and has provided no resolution timeline since.The vehicle was under the original manufacturers warranty at the time of this issue and notification.