NHTSA complaint #11728809

Owner complaint summary

Vehicle: 2020 Kia Sportage Issue: Excessive Oil Consumption — TSB #TSB_ENG222 I am reporting a recurring issue involving excessive engine oil consumption in my 2020 Kia Sportage. The engine is consuming oil at an abnormal rate between scheduled oil changes, requiring me to add approximately 2.5 quarts of oil every month to maintain safe operating levels. This issue first began approximately 6 months ago and has been ongoing since. The affected component is the engine system, specifically related to abnormal oil consumption. The vehicle is available for inspection upon request. This issue poses a serious safety risk to me and my children. If the oil level drops too low, it can lead to sudden engine failure, loss of power while driving, or engine seizure. This creates a dangerous situation, especially when driving at highway speeds or in traffic, increasing the risk of an accident. The problem has been consistent and reproducible. It has been confirmed by an independent service center, which verified that the vehicle is consuming oil excessively beyond normal operating standards. I have brought attention to this issue through service evaluations, but no permanent repair has been provided to resolve the root cause. Prior to the issue, there were no clear warning signs. In some instances, the oil warning light only illuminates after oil levels have already dropped to a critically low level, limiting my ability to prevent potential engine damage or failure. This ongoing defect raises serious concerns about the safety, reliability, and longevity of the vehicle.