NHTSA complaint #11729010

Owner complaint summary

The contact owns a 2019 GMC Yukon. The contact stated that while driving at slow speeds in a parking lot, the transmission unexpectedly downshifted and the vehicle jerked abnormally. The contact stated that when the gear shift lever was shifted to drive(D), the vehicle failed to function as designed. The contact was unable to drive the vehicle, and the vehicle was towed to the residence. No warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed that metal shavings were found in the oil and the transmission needed to be replaced. The warranty had expired, and the vehicle was not repaired. The contact stated that the failure persisted. The vehicle was then taken to a transmission specialty shop, where it was confirmed that metal shavings were found in the oil and that the transmission was defective and needed to be replaced. The contact took the vehicle back to the private dealer where the vehicle was purchased. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 125,870.