NHTSA complaint #11729133

Owner complaint summary

I am filing a complaint regarding a 2021 Kia Sportage that experienced catastrophic engine failure, leaving the vehicle non-drivable despite regular maintenance and documented oil changes. I brought the vehicle to an authorized Kia dealership, located at 402 NJ-35, Keyport, NJ 07735, for evaluation. On or about March 17, 2026, I was informed by the dealership that coverage for engine replacement had been denied. At that time, I was not provided with a clear or sufficient explanation for the denial. Due to the lack of explanation and assistance, I escalated the matter to Kia corporate and was assigned a case manager. On March 30, 2026, I was contacted by my assigned case worker from Kia corporate, Marcia, who confirmed that my request for engine replacement remained denied. Again, no specific or sufficient explanation for the denial was provided, despite my attempts to obtain clarification. I made multiple efforts to understand the reason for the denial and to resolve the issue directly with both the dealership and Kia corporate. Despite these efforts, I was not offered a reasonable solution, nor was meaningful assistance provided. The vehicle ultimately stalled out in the middle of a highway. As a result, I am now left with a non-drivable vehicle and a significant financial burden, including an outstanding loan balance on a vehicle that cannot be used. I am also aware that there have been reported concerns, recalls, and investigations involving engine issues in certain Kia vehicles. While I understand each case is reviewed individually, this raises concern that my situation may not be an isolated incident and warrants further review. I believe this outcome is unfair given my documented maintenance history and the severity of the engine failure. I am requesting assistance in obtaining a fair resolution, including reconsideration of the denial and/or financial assistance toward the cost of engine replacement.