NHTSA complaint #11729245

Owner complaint summary

For the second time, the car began burning and smoking from the windshield, melting parts of the car near the windshield wipers and the glass itself, and filling the car's cabin with smoke. The burning and smoking went on for 15 minutes after we safely escaped. Myself and my family, including a young child, inhaled a lot of smoke before we were able to exit the car. The car was towed to the dealer and they have so far claimed that the large, charred, burned out holes are "rock chips," which is certainly not the case. I have asked the manufacturer to come and inspect the car the first time this happened, when the car was brand new and I turned on the heated windshield for the first time and this happened, but they refused to do so. It's a known issue and there's a class action lawsuit in Canada, but the manufacturer is trying to cover it up in the US to avoid a similar suit. Reddit, Facebook groups, and other forums are filled with people who have had the same thing happen.