NHTSA complaint #11729274

Owner complaint summary

I am submitting this complaint as a follow-up to three prior NHTSA complaints regarding this same vehicle: Complaint #11714848 (submitted 2/1/2026) Complaint #11714852 (submitted 2/1/2026) Complaint #11716040 (submitted 2/5/2026) These prior complaints document a progression of serious electrical, charging, and vehicle control issues that have worsened over time. Initially, the vehicle experienced widespread software and electrical failures affecting core driving and safety systems, including loss of power while driving, unintended system activation, blank instrument displays, and failure of safety-related features such as the SOS emergency system. These issues escalated to include severe charging system failures, inability to reliably charge the vehicle, dramatically reduced range, and intermittent propulsion loss. On February 4, 2026, the vehicle became completely inoperable, displaying multiple critical warnings including “Drive system error,” “Electrical system not working correctly,” and inability to start or move the vehicle. The vehicle was towed to the dealership on February 5, 2026 for repair. I have now been informed by both Volkswagen and the dealership that they have been unable to identify or implement a repair for these issues. Despite this, they plan to return the vehicle to me without performing any substantive repairs. I have been told that diagnostic fault codes have been cleared and that the vehicle is now considered “safe” to drive. However, no root cause has been identified, and no repairs have been made to correct the underlying defects that led to loss of power, system failures, and complete inoperability. The issues previously reported remain unresolved and include: Loss of power while driving Dashboard and infotainment displays going blank while driving Vehicle shifting into park unexpectedly Cruise control activating without driver input Charging system failures preventing reliable charging Repeated warnings indicating unsafe oper