NHTSA complaint #11729319

Owner complaint summary

This happens every single day, not just today, but are two separate issues related to my brakes. 1- squealing brakes. Every single day and for several miles before they warm up. The first time I brought this issue to the attention of the dealership, they replaced the brakes, and there was no squealing for just a few days. I forced the dealership within a week to let them know, I had to bring it back in, and they said they were fine and would just squeal. To this day, I have no idea if this is safe or not, but haven’t been able to receive a message that they squeal for any specified reason, which does not ease safety concerns. 2- my app told me that I had only 18% brake pad life remaining when I was around 11k miles. I took it in and they said they just reset the sensor without fixing the brakes because they didn’t know why it was doing that - its now clear to me that this isn’t an accurate reflection of true brake life measurements and is most likely just based off of miles driven instead of a true measurement, as advertised. I love this car, but am super disappointed that my brakes are so consistently loud - it’s both embarrassing and worrisome. And to make the dealership aware and just have them reset a sensor for this completely separate concern is honestly obnoxious.