NHTSA complaint #11730063

Owner complaint summary

The component that failed is the cowl panel weather stripping/seal located at the base of the windshield on my 2022 Subaru Outback. The material is visibly peeling and deteriorating despite the vehicle having only approximately 23,000 miles. The defective component is still installed on the vehicle and is available for inspection upon request. While this issue has not yet caused a direct accident, it creates a potential safety concern due to possible water intrusion and degradation of sealing integrity in an area critical to protecting components beneath the windshield. Over time, this could lead to visibility issues, corrosion, or damage to surrounding systems. The issue has been confirmed by an authorized Subaru dealership, which inspected the vehicle. Subaru of America also reviewed the case in coordination with the dealership. Subaru of America has acknowledged that design changes were made to the cowl panel in later model years, but denied assistance for my vehicle. The manufacturer concluded—without providing specific evidence—that the failure was due to “outside influence and environmental factors.” The vehicle has not been inspected by police or insurance representatives, as no accident has occurred. There were no warning lamps, messages, or prior indicators before the failure. The deterioration appears to have developed prematurely under normal usage conditions. Given the low mileage, the visible material failure, and the existence of design revisions, I believe this issue is consistent with a premature failure and potential design or material defect, rather than environmental wear.