NHTSA complaint #11730826

Owner complaint summary

A water intrusion issue developed originating from the roof/moonroof area of the vehicle. The problem was initially diagnosed by an authorized dealership as a failure in the moonroof drain system, and the drain tubes were replaced. The repair was completed and marked as resolved. However, the leak continued after the repair. Upon further inspection, the dealership identified the source of the leak as the moonroof rubber seal and recommended replacement of the seal assembly. Water intrusion is entering the headliner and traveling into the upper A-pillar area. This area contains curtain airbag components and associated electrical systems. The presence of moisture in this location raises concern about potential impact to airbag functionality and overall vehicle safety. There were no warning lights or system messages prior to or during the occurrence of this issue. The failure presents as visible water intrusion, including wet headliner material and moisture accumulation near the A-pillar. The issue has been reproduced and confirmed by an authorized dealership. The initial repair attempt did not resolve the problem, and the condition remains present. The affected components (drain system and seal area) are available for inspection upon request.