NHTSA complaint #11730930

Owner complaint summary

I am reporting unresolved safety recalls and unreasonable delay in repair for my 2023 Ford Bronco (VIN: [XXX] ). This vehicle currently has two open safety recalls issued by Ford Motor Company     •    NHTSA Recall 25V721 (issued October 2025) – seat frame defect that may increase injury risk in a crash. There is currently no available remedy, and Ford has notified me that a repair is not expected until April 2027.     •    NHTSA Recall 26V124 (issued March 2026) – APIM defect that may overheat and cause the rearview camera to fail while reversing, increasing crash risk. In addition, this vehicle has had prior recalls (25V025 and 25V273) that remained unresolved for extended periods. One of these recalls had no available repair for approximately 10 months. These recalls affect critical safety systems including suspension, rear visibility, and seat safety. The delay for Recall 25V721 is expected to exceed 18 months, which I believe is an unreasonable delay for a safety recall repair. Ford has continued issuing new recalls while prior recalls were still unresolved, indicating a pattern of repeated safety defects and delayed remedies. Due to these active recalls, I have been unable to use my vehicle commercially. Rental platforms such as Turo prohibit listing vehicles with open safety recalls. This has resulted in financial losses exceeding 80,000. This situation forces consumers to choose between operating a vehicle with known safety defects or suffering significant financial loss due to lack of repair availability. I am requesting that NHTSA investigate whether Ford is complying with its obligation to provide timely safety recall remedies and whether delays of this length are reasonable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)