NHTSA complaint #11730946

Owner complaint summary

Complete drivetrain failure while accelerating from a complete stop in the middle of a busy intersection. No warning lights or hazard messages were activated before or after the failure. The car made a massive clunking/banging sound and continued to clunk on acceleration. The car had to be towed to the dealership. My children were in the car with me, and we had just driven on the highway for 45 minutes before this failure. Luckily, my husband was behind me, and I activated hazards until I could pull over safely. It was jerking and clunking so badly that I was barely able to steer. It was terrifying since my two young children were in the car, and they were both screaming from the noise. I believe I would have been rear-ended if my husband had not been behind me due to the sudden jerk from the failure, as I was the first car in the left turn lane. This is not the first issue I have had with the transfer case in this vehicle. The affected transfer case and drive train were replaced only 7 months prior due to a faulty transfer case and a severe clunking sound. This vehicle has had repeated drivetrain failures without warning, resulting in loss of traction and control. The recent failure reflects a completely stripped spline connecting the transfer case and transmission. This will be the 4th transfer case this vehicle has had at only 64K miles. All recommended maintenance and care have been completed at the certified Acura dealership since the vehicle was purchased. Recently, the 60K services were completed just 3 months prior to the current failure. The vehicle is currently at the dealership for repairs under warranty, as it needs a new transmission and another transfer case. I have not yet received the documentation, as the car is not in my possession, but I will provide it once I receive it. See the attached documentation from the previous failure, dated 6/3/2025, to establish a pattern of catastrophic drivetrain failure.