NHTSA complaint #11731082

Owner complaint summary

Woke up at [XXX] [XXX] to neighbor banging on door and yelling your car is on fire. Vehicle is parked in front driveway, front part of the car where engine is ablazed. Neighbor said he heard "pops" like firecrackers/gunshot when he went to look out his window the fire was reflected on the fence across the car. I did google search for possible fire causes and search returned with Recall notice for fuel pump, battery and battery cladding on model. Contacted Honda but Aileen just promised to send inspector for joint inspection with USAA inspector but hasn't been responsive to call or emails for follow up. Fortuntaely, didn't park in the garage or we would have been burned down with the house also quite fortunate that car was driving on the road. Vehicle is being inspected by insurance USAA and will get report on insurance details with AMERICAN HONDA not responding to Report Case #[XXX] they keep fobbing me off by asking to call back 1-800-999-1009 x 88146 or email ahmcustomersupport@ahm.honda.com. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)