NHTSA complaint #11732706

Owner complaint summary

What component or system failed or malfunctioned, and is it available for inspection upon request? The issue involves the Anti-lock Braking System (ABS) and the transition between regenerative braking and friction braking in my Cadillac Lyriq (RWD). The ABS engages unexpectedly during normal braking conditions when using one-pedal driving. The vehicle is available for inspection upon request. How was your safety or the safety of others put at risk? The unexpected ABS activation creates inconsistent and unpredictable braking behavior, including a pulsing sensation and reduced braking confidence. This affects the driver’s ability to modulate braking smoothly and predict stopping distance, increasing the risk of a collision, especially in normal traffic conditions where consistent braking response is critical. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The issue has been reproduced during multiple visits to authorized Cadillac dealerships. However, I have been told that the vehicle is “operating as designed,” despite the abnormal braking behavior. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has been inspected by multiple authorized Cadillac dealerships and the issue has been escalated to General Motors. No resolution or fix has been provided to date. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There are no warning lights or messages associated with this issue. The problem occurs intermittently during normal driving conditions, particularly when transitioning from regenerative braking (one-pedal driving) to applying the brake pedal. The issue began shortly after taking delivery of the vehicle and has persisted since.