NHTSA complaint #11732709

Owner complaint summary

I am reporting an issue related to a safety recall involving the electronic throttle system on my 2025 Nissan. I scheduled two separate service appointments with Mossy Nissan Kearny Mesa (San Diego, CA) to have this recall addressed, and in both cases, the dealership failed to inspect or service the vehicle on the scheduled day. First appointment – March 6 at 8:45 AM: I dropped off my vehicle at the scheduled time and left it at the dealership for the entire day. I arranged transportation home at my own expense. At approximately 4:00 PM—over 7 hours later—I was contacted and informed that the dealership’s computers were down and that my vehicle had not been inspected at all. No prior notice was given, and the vehicle remained untouched for the entire duration of the appointment. Second appointment – April 8 at 2:30 PM: I scheduled a second appointment and again arranged my schedule to bring the vehicle in. Upon arrival at the scheduled appointment time, I was informed that the vehicle would not be inspected that day and would need to remain overnight before any evaluation could begin. In both cases, despite having scheduled appointments and leaving the vehicle in their possession for extended periods, the dealership did not perform even a basic inspection related to a safety recall. The recall notice indicated that the repair would take approximately one hour. Instead, I lost two workdays and incurred out-of-pocket transportation expenses without any progress on a safety-related issue. This raises concerns about the dealership’s handling of manufacturer safety recalls and the delay in addressing a potentially safety-critical defect.