NHTSA complaint #11733477

Owner complaint summary

I was driving along I-20/59 Northbound approaching Bessemer, Al near or between mile marker 102-104. Suddenly I heard a “pop” sound coming from behind me and noticed in my rear view mirror the rear windshield had a small hole in it. I had just merged into the far left passing lane when this occurred and then proceeded to merge to exit onto Exit 104 (McAshan Dr./ McCalla). As I continued to drive glass began to shatter and the hole expanded. I was initially startled and afraid because I didn’t know what was happening. Once I exited, I parked at the Flying J truck stop and exited the vehicle to further assess. I called my parents and then a Bessemer Police officer to file a report. I’m not certain if something hit my windshield, if this is the result of a manufacturing malfunction, or other unknown occurrence due to external factors.