Verified government source

NHTSA complaint #11733891

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2021 RAM 1500

Manufacturer

Chrysler (FCA US, LLC)

Components

POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES

Dates

Incident: 05/01/2025
Filed: 04/26/2026

Owner complaint summary

I was only allowed 3 components to choose from, but I want to make certain that Im including the these additional components that has been failing:Forward Collision Warning, Engine,Fuel/Propulsion System,Engine,Lane assistance/ Departure, and Lighting. There could be more to include but heres the dangerous issue I encounter everyday I utilize my vehicle,that has yet to be fixed nor addressed appropriately when I articulate EXACTLY what I feel,& see occur.My safety & everyone esle has been put at risk everyday which caused my 1st accident which I predicted was potentially likely since May 1,2025. It occurs exactly the same everytime just like the 1st terrifying experience: Id be stopped at a red light,intersection waiting for green light. With foot on brake between 5 to 10 seconds later I can feel the brake disenaging with my foot fully and physically on the brake simultaneously my vehicle screens will light up indicators erractically,(ghost touch,touch screen digitizer failure), while LUNGING FORWARD 5-7 ft on it OWNS,simultaneously screen blackout,& vehicle screen system reset followed by vehicle putting itself in emergency brake.This puts everyone around at RISKS AS MY VEHICLE OPERATES ON ITS OWN, which caused an accident at a red light where my truck plowed into the vehicle in front of me.Ive waited for an independent service contractor to evalute on 4 different occasions which they failed to appear or make contact on THEIR desired scheduled dates.The dealership has failed to reproduce due to unsatisfactory failed service repair attempts, discrepancies in verbal & documention.Absolute lack of concern for my safety or interest in issue, as at least 2 comeback services were met with breach of contract by dealer.The DEALERSHIP has been the only ones servicing my vehicle & according to their top tier diagnosis components successfully checked out in contrast to my many reoccurring service request for same issue.Prior to failure no warning lamps or messages appeared.

This is an owner complaint filed with NHTSA (ODI #11733891). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11733891. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.