NHTSA complaint #11734004

Owner complaint summary

Date of Accident: April 13, 2026 I drove into our church parking lot and then parked next to my husband’s car and was totally stopped and in the parking space. I thought I had my foot on the brake. After a split second, it accelerated and jumped the curb of the parking space at a very fast speed. I had no control of the car. I sheared off a heavy metal sidewalk railing and was headed for the brick church (church is on a berm above parking lot), but I managed to steer away to miss the church and a large tree. I steered off the berm and into empty parking lot – still traveling at high speed. I finally threw it into neutral to get it to stop because it was continuing toward a busy street with lots of traffic. Neutral stopped it. No air bags deployed. The front and side of the car that hit the metal railing sustained $6,500 damage. Towed it to collision repair. When we asked at the Columbia, MO, Honda dealer’s service department, they said because the air bags didn’t deploy, that it was probably operator’s error and nothing they could do. We didn’t feel that it was operator error and reported to the assistant General Manager of Honda in a personal meeting. We asked to have the Honda field engineer exam the car. Instead, they had their district service supervisor exam the car. Their conclusion: they could find nothing wrong with the car. After reading online reports of almost identical accidents with this model, we decided it was too dangerous to drive and sold it back to the Honda dealer.