Verified government source

NHTSA complaint #11734239

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 NISSAN ROGUE

Manufacturer

Nissan North America, Inc.

Components

ELECTRICAL SYSTEM

Dates

Incident: 02/01/2026
Filed: 04/28/2026

Owner complaint summary

Driver's side door locks intermittently will not lock or unlock with button or intelli key fob. Requiring to use manual key inside intelli key to unlock/lock car or manual inside lock itself. Multiple people have filed complaints about this. There is even a class action lawsuit. Something should be done to force Nissan to do a recall instead of saying we can fix it for $700. I understand that some may not see this as a specific safety issue but when coming to your car in a dark parking lot and having to search for the key to manually unlock it, feels a little like a safety issue to me. Thank you for your time.

This is an owner complaint filed with NHTSA (ODI #11734239). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11734239. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.