NHTSA complaint #11735642

Owner complaint summary

I am the second owner of this vehicle. Upon purchase, i chose to purchase all extended warranties so that I had minimal out of pocket costs to maintain and repair my vehicle. I had the vehicle maintained regularly at LaFontaine Honda in Dearborn. A couple days before my scheduled service in December 2025, several warning lights became lit on the dash. I called the LaFontaine Honda, expressed my concerns and asked if I could bring the vehicle in immediately. I brought the vehicle in on December 3, 2025, and after several hours of diagnostics, it was determined that the engine needed to be replaced. Vehicle mileage was 121,766 and I was informed that the warranty expired at 120,000. Tried to call Honda for assistance and they stated there was no assistance available, I would have to pay for the repairs. This Dealer serviced my vehicle the entire time that I owned it for 2 1/2 years. I purchased all extended warranties, and they would not help me. They only said they would put me in another vehicle put the negative equity in my new car loan. I was then ghosted by the service manager and sales manager. I had to go elsewhere and pay $8,595.76 for a used engine. I paid for the extended warranty and when I really needed it, Honda failed me.