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NHTSA complaint #11735680

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 LINCOLN NAVIGATOR

Manufacturer

Ford Motor Company

Components

POWER TRAIN

Dates

Incident: 10/01/2025
Filed: 05/04/2026

Owner complaint summary

2020 Lincoln Navigator, 10R80 transmission. Following two full transmission replacements, torque converter replacement, valve body replacement, and transmission pump repair, vehicle continues to exhibit hesitation under acceleration, harsh and delayed shifting, loss of power, shaking beginning at approximately 28-30 mph felt through the floorboard, and abnormal fuel consumption. Independent tire shop ruled out tires as cause. Safety Recall O1 for PCM reprogramming remains incomplete on this VIN despite multiple service visits. Vehicle has been at dealership since early-March with no confirmed repair date or Ford engineer visit scheduled

This is an owner complaint filed with NHTSA (ODI #11735680). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11735680)Back to reports

Official record ID (ODI): 11735680. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.