NHTSA complaint #11736465

Owner complaint summary

My 2019 Dodge Durango R/T began experiencing drivetrain and warning system issues after collision/body repairs were completed by a repair facility. The original repair work involved suspension/body-related repairs and did not originally include documented transfer case or internal drivetrain damage. At the time I picked the vehicle up from the repair facility, the tire pressure monitoring system warning light was already illuminated. I notified the repair facility and was told to drive the vehicle for approximately 10 minutes and the warning would clear itself. I have video documentation related to this interaction. After the repairs, additional problems began appearing including: * Service AWD warning * Traction control warning indicators * Ongoing drivetrain concerns * Diagnosis involving transfer case/internal damage and burnt fluid The vehicle was later reported to have transfer case clutch failure and internal drivetrain-related issues despite the original repair scope not documenting drivetrain damage. My concern is that the post-repair warnings and drivetrain symptoms may indicate improper inspection, repair, reassembly, fluid servicing, calibration, or unresolved damage related to the repair process. The vehicle has been inspected by the repair facility and diagnostic information was later provided identifying drivetrain/transfer case issues.