NHTSA complaint #11736938

Owner complaint summary

Multiple door belt molding trims from two doors on my 2024 Kia Telluride detached from the vehicle, which is the subject of safety recall SC347 (NHTSA 25V494). The detached trim piece falls onto the roadway while driving, creating a road hazard for other vehicles and increasing the risk of a crash. The defect was confirmed by a Kia dealership, which documented the issue and acknowledged it falls under the active safety recall. I first brought the vehicle to the dealer on February 10, 2026 to have the recall repair performed. The dealer informed me the replacement parts are on backorder and didn’t provide or recommend a temporary rental. As of today, May 11, 2026 — over three months later — the repair has not been completed and no estimated completion date has been given. I have called back to ask the parts department at my service center for an ETA but they are only able to tell me that the replacement parts are still on back order. The failed component is the exterior door belt molding face plate, which is available for inspection at the dealership. Prior to full detachment, symptoms included the trim appearing visually loose and producing rattling and wind noise. My safety concern is that I am being forced to drive an unrepaired vehicle with a known safety defect because Kia has failed to supply adequate parts to complete this federally mandated recall repair in a timely manner.