Verified government source

NHTSA complaint #11737448

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 AUDI Q5

Manufacturer

Volkswagen Group of America, Inc.

Components

ELECTRICAL SYSTEM,UNKNOWN OR OTHER

Dates

Incident: 04/22/2026
Filed: 05/12/2026

Owner complaint summary

2019 Audi q5 drive system malfunction/start stop malfunction. Error code will come on randomly in traffic and when you try to put your foot on the gas it hesitates and you need to push harder on the gas. Car will also lose acceleration power and take longer to reach desired speed. Drive system malfunction light will come on as well as an error stating start/stop system malfunction. Have had multiple sensors and battery replaced with only temporary results. Start stop malfunction will come on randomly at any time and then go away for a certain amount of time and come back again. This malfunction is constantly going on and off and is sometimes dangerous because you don’t know when it will happen, if it does happen you don’t know if you need to press harder on the gas, or if you do accelerate you don’t know if you’re damaging your engine. After multiple fixes at Audi dealership and other repair shops, them attempting to address this issue has done nothing for the car leaving me to believe this could be a fault. This issue has been going on for at least 10 months with multiple dealer visits attempting to address this issue.

This is an owner complaint filed with NHTSA (ODI #11737448). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11737448. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.