NHTSA complaint #11737515

Owner complaint summary

The Auto High-Beam system activates the high beams inappropriately during operation. The system triggers the high beams directly into the eyes of oncoming traffic and activates during early dusk conditions. The sudden, intense illumination blinds oncoming drivers. This creates an immediate glare hazard and significantly increases the risk of a head-on collision. I reported this specific failure to the authorized dealership on three separate occasions, engaging three distinct service advisors during the active warranty period. The service department omitted these complaints from the formal repair orders. The first advisor stated the system was functioning normally. The second advisor stated the technicians completed an inspection and verified the system as fully operational. The third advisor acknowledged experiencing the exact same malfunction on their personal vehicle and instructed me to manually disable the safety feature. The system fails silently, displaying zero warning lamps or error messages prior to or during the malfunctions. The attached service invoices document a severe, underlying instability within the vehicle's electrical and Advanced Driver Assistance Systems (ADAS) network, culminating in a complete VSA modulator replacement. These records establish a confirmed administrative pattern of the dealership dismissing intermittent safety faults, officially logging statements such as "unable to verify issue" and "no problem found" on subsequent visits. This evidentiary paper trail substantiates the dealership's systemic suppression of my specific, repeated verbal reports regarding the Auto High-Beam safety hazard. The vehicle and the Auto High-Beam system remain available for inspection upon request.