NHTSA complaint #11737577

Owner complaint summary

The vehicle has experienced recurring malfunctions involving the electrical system, driver-assistance/safety systems, transmission, braking system, door access sensors, and starting system. Specific issues include sudden braking events, erratic lane assist steering intervention, transmission slipping and gear slamming, intermittent loss of exterior door sensor function, failure of rear hatch access, repeated no-start conditions, dashboard warning messages, and random activation or malfunction of safety sensors. The vehicle and all affected components remain available for inspection upon request. These failures created significant safety risks to myself and others due to unpredictable braking, steering interference, drivability concerns, and the possibility of becoming stranded during interstate travel and adverse weather conditions. Some issues have been reproduced intermittently and documented through dealership service visits, vehicle logs, photographs, videos, and communications with Genesis Consumer Affairs; however, the dealership has indicated that certain conditions were difficult to duplicate consistently, particularly because many failures occur during wet, cold, snowy, or icy weather conditions not present during inspection periods. The vehicle has been inspected by Genesis dealerships, Genesis Consumer Affairs representatives, towing personnel, and is currently involved in a BBB AUTO LINE case. Prior to several failures, warning symptoms included dashboard alerts, abnormal braking sensations, transmission hesitation, intermittent warning lights, service notifications, sensor malfunctions, and inconsistent electrical behavior, which first began appearing at approximately 26,000–30,000 miles and progressively worsened over time.