Verified government source

NHTSA complaint #11738070

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 CHRYSLER PACIFICA

Manufacturer

Chrysler (FCA US, LLC)

Components

ELECTRICAL SYSTEM

Dates

Incident: 04/14/2026
Filed: 05/15/2026

Owner complaint summary

There was a clicking noise coming from under the dash. This flapping may have been going on for years. I only took in the car after a passenger noted that this noise was something abnormal. Others have noted that this will drain the secondary battery and I have had to have that battery replaced. The dealership said it would be five hundred dollars to replace the recirc door actuator (98258 B105D). They charged me $99.95 in labor to diagnose it. I bought a replacement part myself and replaced it myself. I disassembled what was supposed to be the faulty part, but found all gears perfectly fine. I noticed there were no issues related to the recirc door itself. The replacement part worked fine until the next day, when I pushed the passenger door lock button and the flapping noise resumed. I ran the old recirc motor disconnected from the recirc door and noticed that it exhibited a flapping behavior independent of whether or not it was actually attached to the door. This indicates a programming issue, not a physical issue.

This is an owner complaint filed with NHTSA (ODI #11738070). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11738070. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.