NHTSA complaint #11738100

Owner complaint summary

Recently, my Jeep Wrangler Rubicon 4xe was affected by the 68C Fire Safety recall where the Jeep was stuck at the dealership for battery replacement for 6 weeks. The dealership didn't have a loaner vehicle to offer during the time of the Safety recall. I was asked to contact the Jeep customer care about securing a rental vehicle during the time. I got this email from Stellantis before I started the rental: " Thank you again for speaking with me today. As a follow-up to our call, your rental reimbursement has been approved. You may rent through a licensed and legitimate company—such as Enterprise, Hertz, Avis, or Budget—at a daily rate of $60 per day, based on the local rates in your area. Sales tax is included in this amount. Please note that optional services—including insurance, fuel, tolls, GPS, tips, and underage driver fees—are not reimbursable through Jeep Customer Care. Rental reimbursement applies only to warranty-related repairs and covers the time your vehicle is at the dealership, unless special arrangements have been approved. To process your reimbursement, please reply to this email with the following documents: Once we receive these documents, we’ll begin processing your reimbursement right away. If you have any questions, please feel free to reach out—I’m happy to help. " Jeep is now refusing the reimburse the non-optional charges saying that they only reimburse Time and Mileage and Taxes. Here are the required charges that Jeep is refusing to reimburse (Total of $337.71): Road Safety Fee (Colorado Mandatory): $229.62 (Total for both periods) Avis Mandatory Fees (FTP SR, License Recoup, Energy): $96.09 Extension Fee (Due to Repair Duration): $12.00 I spoke with the Customer Care multiple times that these are mandatory fees and as per their original email to me, they are supposed to only exclude optional fees from reimbursement. They are saying that Corporate policy is inconsistent with that email and they are unable to reimburse.