NHTSA complaint #11739469

Owner complaint summary

The contact leased a 2025 Nissan Rogue. The contact stated that upon pushing the button to open the hatch, the hatch would automatically come down once a person moved from under the liftgate. A beeping noise would emit from the hatch as it's coming down which resulted in the contact being hit on her head. The contact stated that failure occured while she was assisting a client who was legally blind. The contact stated that she felt dizzy immediately after incident and sat down in the vehicle to regain composure. As the contact dropped off her client, she informed them of what happened and was informed that there was a bump on the back of her head. The contact iced the bump on the back of her head and sustained a headache due to the failure. The contact did not seek medical attention. The contact took the vehicle to the dealer where the mechanic experienced the failure first hand upon inspection of the vehicle. The mechanic could not diagnose the cause of the failure and could not repair the vehicle. The contact later received a text message from the dealer that informed her that there was a recall(recall unknown) on the vehicle to address the failure; however, her vehicle's VIN was not included in the recall. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.