NHTSA complaint #11739599

Owner complaint summary

The vehicle has an intermittent loss of power/hesitation during acceleration. The issue has occurred multiple times since the vehicle was purchased new and is still occurring at approximately 42,000 miles while under warranty. When accelerating from a stop or low speed, the vehicle sometimes has little to no power, feels like it stalls or fails to respond, and then suddenly kicks in and takes off. This creates a safety concern because the vehicle may not accelerate when entering traffic, crossing an intersection, turning, or merging, and then may surge unexpectedly. The issue occurred again on May 22, 2026, at approximately 3:00 PM while leaving a grocery store parking lot. The dash camera footage exists, but the hesitation is difficult to see clearly on video. There were no known warning lights or messages displayed at the time. The vehicle is available for inspection upon request. The issue has been reported to the dealership multiple times during service visits. The dealership has stated that the condition is part of the hybrid system/normal operation, but the concern has not been repaired or resolved. I believe this may involve the hybrid propulsion system, powertrain, throttle response, transmission/eCVT, inverter, or related software control system. The cause is currently unknown.