Verified government source

NHTSA complaint #11739744

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2024 CADILLAC LYRIQ

Manufacturer

General Motors, LLC

Components

BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE

Dates

Incident: 05/23/2026
Filed: 05/23/2026

Owner complaint summary

I put the car in reverse and released the parking brake. The car started to move backwards. However, the back passenger door was wide open, and the passenger was standing outside the car in the path of the open door. The door hit a guide wire running from the top of a power pole to the sidewalk beside the car. The wire pulled the door backwards, destroying it. This was fortunate. Without the wire in the way, I would’ve had not heard the crashing of the door and would have continued to drive over the person standing beside the car as the passenger door knocked him down. The indicator that the door was still open is so small on the gauge cluster that I couldn’t see that the door was still open when I put the car into reverse. There was no audible warning that I was about to move before all doors were closed, and the emergency braking didn’t stop the car from moving. The passenger’s leg got pushed sideways under the open door. Had the guidewire not pulled the door backwards and caused so much noise that I stopped, the door would’ve broken the passenger’s leg and potentially pushed him under the rear passenger side tire.

Crash reported1 injuries reported
This is an owner complaint filed with NHTSA (ODI #11739744). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11739744. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.