NHTSA complaint #11741749

Owner complaint summary

My 2023 Lucid Air Touring experienced a rearview camera/display failure while reversing, resulting in a backing collision and rear bumper damage. The main display/rearview image went blank or became unavailable during an active reverse maneuver, and the vehicle did not provide effective visual guidance or rear safety alerts before impact. This failure is consistent with NHTSA Recall 26V017 / Lucid SR-26-01-0, which concerns the rearview camera image not displaying when the vehicle is shifted into reverse, increasing the risk of a crash. Lucid denied responsibility but has not provided the underlying data, logs, timestamps, diagnostic records, software version history, OTA update records, or methodology supporting its conclusion. Lucid initially stated that the vehicle was not being operated during the reported time window, which I disputed because the vehicle was actively reversing when the display failure occurred. Lucid later acknowledged that a collision occurred but claimed no system errors were detected and that the recall update had allegedly been installed before the incident. If true, that creates an additional concern that the recall remedy may have been ineffective, incomplete, or insufficient. The absence of a recorded fault code does not prove that the rearview camera/display system functioned properly. I request that NHTSA investigate this as a potential rear visibility safety defect, FMVSS 111 issue, recall remedy failure, and inadequate manufacturer investigation. Lucid should be required to preserve and review all telemetry, event data, diagnostic logs, software records, OTA update records, camera/display/ACU logs, service history, and internal engineering analysis related to this incident.