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NHTSA complaint #11743236

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 MAZDA CX-5

Manufacturer

Mazda Motor Corp.

Components

ELECTRICAL SYSTEM

Dates

Incident: 06/10/2026
Filed: 06/10/2026

Owner complaint summary

The infotainment display screen on my 2020 Mazda CX-5 has suffered a severe hardware failure resulting in un-commanded inputs, commonly known as "ghost touching." While driving at highway speeds, the touchscreen constantly registers phantom touches. It actively hijacks the vehicle's computer system and cuts out my Apple CarPlay connection during trips. This morning, the ghost touching randomly turned the Apple Maps navigation volume up to the absolute maximum level without warning. This intense, sudden noise causes driver shock and distraction while in motion, creating an immediate risk of a wreck. The vehicle currently has fewer than 29,000 miles.

This is an owner complaint filed with NHTSA (ODI #11743236). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11743236)Back to reports

Official record ID (ODI): 11743236. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.