NHTSA complaint #11743553

Owner complaint summary

In June 2025, I had the clutch recall (NHTSA 23V-116) performed on my 2019 Jeep Wrangler at AutoNation Jeep Southwest in Littleton Colorado. Prior to this recall repair, the vehicle had no transmission faults or warning lights. Following the recall work, I began experiencing a recurring 'Service Transmission' warning. On a return visit, the dealership discovered they had incorrectly reinstalled the shifter cables during the recall repair, making it difficult to shift into first gear. The cables were redone. The 'Service Transmission' warning continued after the cable rework. The dealership performed a software flash on a subsequent visit, which did not resolve the issue. The vehicle later experienced a 'Service Transmission' warning accompanied by a clutch overheat alert and limp mode activation. The dealership has since diagnosed fault codes P082C and P082F (gear lever position sensor circuit high) and is recommending a transmission range sensor replacement at my expense. The dealership has acknowledged they cannot confirm the root cause of these codes. When I contacted Jeep Customer Care, they called the dealership and accepted their assessment that the issue is unrelated to the recall repair. I believe the ongoing fault codes are a direct result of the defective recall remedy, specifically the incorrect shifter cable installation and subsequent cable disturbance during rework. I am requesting NHTSA investigate whether the recall remedy as performed at this dealership is defective.