NHTSA complaint #11743588

Owner complaint summary

COMPONENT/SYSTEM THAT FAILED — AVAILABLE FOR INSPECTION: The electrical system failed at the under-hood fuse box / power distribution center (the component sometimes referred to as the TIPM), located near the battery. The vehicle started roughly, shut off within about 3 seconds, would not stay running, and emitted a plastic/electrical burning smell from that area. The vehicle is currently at Oxendale Jeep in Cottonwood, AZ and is available for inspection upon request. A photo of the damage from service advisor Jason Smith and a dealer pre-service inspection document are also available. HOW SAFETY WAS PUT AT RISK: The vehicle would not run and stranded me in an unfamiliar parking lot in Jerome, AZ. The electrical burning smell created a fire risk. A responding firefighter, a police officer, and online guidance all advised not to restart the vehicle due to the danger of fire. REPRODUCED/CONFIRMED BY DEALER: Not fully. Oxendale's pre-service inspection states they could not perform actual diagnostics due to the mechanical damage and burnt components. The dealer documented the damage but has not reproduced or confirmed a root cause. INSPECTED BY MANUFACTURER, POLICE, INSURANCE, OR OTHERS: A local firefighter and a local police officer observed the burning smell at the scene. The jeep dealership service advisor inspected and documented the damage. The vehicle has not been inspected by the manufacturer or an insurance representative. WARNING LAMPS/MESSAGES/SYMPTOMS BEFORE FAILURE: No prior warning lamps or messages before the incident. Symptoms first appeared at the time of failure on Friday, [XXX]: a rough start, immediate shut-off, and an electrical/plastic burning smell. Dash lights and electrical power stayed on with info on dash don’t remember wording, but the vehicle would not remain running. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)