NHTSA complaint #11743691

Owner complaint summary

There are currently two items to report on this vehicle: 1) Failure of the gear shift. The replacement is not available for inspection. PCM found defective. The PCM was not seeing the transmission in park or neutral. The shifter assembly had to be replaced. The vehicle was not driveable and had to be towed for repair. No safety issues concerning this event. Repair confirmed failure of gear shifting mechanism. No inspection by others prior to this event occurring in April 2026. No messages of impending failure. 2) Failure of steering gear. Replaced parts not available for inspection. At highway speeds steering became unstable and unresponsive with various pavement conditions(almost a feeling of becoming airborne), Even at low speeds (over a speedbump) vibration occured. Dealer repair consisted of replacement steering gear with new motor and internal power steering control module. 4 wheel alignment performed after parts replacement and a test drive. This was a serious safety condition to us and others. No inspections were done by others prior to this event occuring in May of 2026. There were no messages of impending failure.