NHTSA complaint #11743986

Owner complaint summary

My vehicle is subject to open recall #26V-363 for Electric Hydraulic Power Steering. I contacted my local Jeep dealership to schedule the required free recall repair. The dealership refused to accept my vehicle, stating that Stellantis/Jeep has not yet distributed the remedy procedure or parts to their service department. As a result, the recall cannot be performed at this time through any authorized dealership. This situation creates an ongoing safety risk, as the defective steering system remains unrepaired with no available remedy. Additionally, I am suffering direct economic harm — my vehicle is listed on a peer-to-peer car sharing platform which has restricted my listing due to this open recall, and I am losing rental income daily with no recourse. I am requesting that NHTSA follow up with Stellantis to expedite distribution of the recall remedy to authorized dealerships so that affected vehicle owners can fulfill their obligation to have the repair completed.