NHTSA complaint #11744147

Owner complaint summary

While checking wiper fluid levels for 2023 Toyota Tacoma TRD Off Road, noticed power steering fluid was below minimum line. No leaks were noticed on the ground where the vehicle is normally parked, underneath the reservoir or along the hoses related to the power steering system. Upon inspecting the tie rod boots, it was noticed that they appeared to be holding fluid, due to signs of moisture on the exterior of the boots. Vehicle was taken to the dealership where purchased. Vehicle was purchased November 2022 and now has approximately 52,000 miles). The dealership service department determined the steering rack seals failed and power steering fluid was dripping into the tie rod boots. Vehicle was out of the 3 year / 36,000 mile warranty and this known issue is not covered by the power train warranty, so 100% of the cost to repair falls upon the owner. Dealer stated that this is a known issue but could not state why a recall was never initiated to alleviate the issue and prevent this costly repair from falling upon the vehicle owners. If not repaired the issue could cause sudden, dramatic increases in steering effort and total loss of vehicle control. Low fluid can also damage internal pump components if not caught early enough.