NHTSA complaint #11745221

Owner complaint summary

At approximately 93,000 miles, my vehicle experienced a sudden transmission malfunction. About one week before the failure, intermittent warning messages appeared for Emergency Braking Malfunction and Forward Collision Warning Malfunction. These warnings appeared and disappeared several times over multiple days. About three days before the major transmission issues began, the vehicle was taken to an authorized Toyota dealership in North Brunswick, New Jersey, for a routine oil change. At that time, the vehicle was operating normally, and no transmission-related issues were reported. 3 days later, the warning messages returned, and the check engine light came on. Around the same time, the vehicle began experiencing serious transmission problems, including delayed shifting, harsh gear changes, and RPM flare-ups without corresponding acceleration. These issues created a serious safety risk because the vehicle could hesitate or fail to accelerate properly when merging into traffic, turning at intersections, or attempting to avoid hazards. The unpredictable shifting and loss of power increased the risk of a collision. After the check engine light appeared, the vehicle was returned to the same Toyota dealership. The dealership performed diagnostic testing and identified internal transmission and transmission control system faults, including solenoid-related failures and torque converter clutch issues. The dealership determined that the transmission requires full replacement and provided a repair estimate of approximately $12,000. The vehicle has no known prior accident damage related to this issue. there are numerous consumer complaints involving similar transmission problems in 2018–2019 Toyota Camry vehicles equipped with the 8-speed automatic transmission. I am filing this complaint because this failure occurred at relatively low mileage for a Toyota vehicle and presents a significant safety concern due to unpredictable power delivery and loss of acceleration.