NHTSA complaint #11745252

Owner complaint summary

My 2020 Porsche Taycan 4S (VIN [XXX]) has a recurring, dangerous brake failure that remains unresolved after multiple dealer repair attempts. At low speed, the automatic emergency braking system activates on its own and begins decelerating the car. As the car slows to roughly 5 mph, the brake pedal drops, braking pressure disappears, and the vehicle keeps rolling forward. Pressing the pedal as hard as I physically can does not bring the car to a stop. On more than 5 occasions I have had to steer around the vehicle in front of me to avoid a collision. The failure is intermittent and unpredictable, which makes it especially hazardous. The problem has existed since early in my ownership. On [XXX] (16,631 miles), Porsche Livermore found multiple brake booster faults and replaced the brake booster assembly, re-bled the brakes, and recoded the PSM control unit (RO [XXX]). The dead-pedal emergency-stop failure continued. I returned on [XXX] (40,904 miles) for the same problem; the dealer recoded the PSM unit and reset the brake pedal value but classified the pedal travel as "normal" (RO [XXX]). I returned again in May 2026 (46,585 miles) reporting that the dead-pedal emergency-stop failure still remained. The dealer could not duplicate it and called it "operating as designed" (RO/Invoice [XXX]). No crash or injury has occurred only because I was able to take evasive action each time. The defect is unresolved and creates a serious risk of a crash, and I am reporting it so it is on the federal safety record. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)