NHTSA complaint #11745379

Owner complaint summary

I purchased a 2024 Toyota RAV4 in March 2024 with the expectation that its advertised safety and driver-assistance systems would function as designed. The vehicle has experienced a failure of the forward camera/ADAS system, resulting in the loss of multiple Toyota Safety Sense features. The following systems are currently unavailable or malfunctioning: • Dynamic Radar Cruise Control / Adaptive Cruise Control • Pre-Collision System • Lane Tracing Assist / Lane Keeping Functions • Road Sign Assist (speed limit recognition) • Related driver-assistance and safety warning functions When cruise control is activated, the vehicle displays a warning that cruise control is unavailable. The dashboard reports multiple safety-system malfunctions. As a result, I have lost essentially all advanced driver-assistance features that were included with the vehicle. Toyota’s dealer diagnosed the failure and Toyota approved the repair under a goodwill case. However, I was informed that the required replacement component is on national backorder with an estimated wait of approximately two months and no guaranteed delivery date. Despite acknowledging the defect and approving repair, Toyota has not provided a comparable loaner vehicle or alternative transportation. I am being asked to continue operating the vehicle for an extended period without the safety technologies that were a significant factor in my purchase decision. I am concerned about the loss of collision-avoidance, lane-assistance, and adaptive-cruise functions, the indefinite repair delay, and the lack of transportation assistance while awaiting parts. I am requesting investigation, assistance, and consideration of repurchase or other appropriate remedies.