NHTSA complaint #11745633

Owner complaint summary

Subject: Tesla HW2 FSD – Advertised Safety/Autonomy Features Not Provided Description: I am reporting an issue regarding my 2020 Tesla Model 3 equipped with Hardware 2 (HW2) and Full Self-Driving (FSD) package. Although the vehicle is listed and sold as “FSD capable,” Tesla has stopped providing FSD software updates for HW2 vehicles. My vehicle is stuck on FSD version 12.6.4 and cannot receive newer versions (v12.7, v12.8, v13, etc.). Tesla continues to advertise FSD as an evolving safety and autonomy system, but HW2 vehicles are no longer receiving the required updates to maintain or improve safety functions. This results in: • Safety-related features not being updated • Autonomy features advertised at purchase not being delivered • OTA updates being discontinued without notice • Tesla refusing to provide a hardware upgrade path (HW3) despite FSD being purchased on this VIN This creates a safety concern because the vehicle is operating with outdated perception and driving models while newer vehicles receive critical improvements. Tesla has not provided a remedy, timeline, or alternative solution. I request NHTSA to investigate Tesla’s failure to provide advertised and safety‑related FSD functionality for HW2 vehicles. Vehicle Info: 2020 Tesla Model 3 Hardware: HW2 FSD purchased on VIN (previous owner) Purchased used in July 2023 Current FSD version: 12.6.4 (no further updates)