NHTSA complaint #11745968

Owner complaint summary

Automatic Emergency Braking system engaged when the vehicle was parked on an incline. Unable to release automatic emergency brake when vehicle was started with key. Ignition light warning — RED — symbol — brake failure. Required a tow to Audi dealership. Audi dealership in two states failed to use OMB II reader to scan codes at the time of emergency visit. Vehicle was released to owner without scanning codes at the time of the emergency therefore owner acquired more than 3-4 consecutive drive cycles before scheduled repair appointment 7 days after emergency incident described above because the Audi dealerships in two states (vehicle occupants were traveling long distance) failed to read and store computer codes immediately after emergency incident with the automatic braking system. This incident made the vehicle inoperable and placed the occupants of the vehicle in an unsafe situation. The failure at the Audi dealerships to retrieve codes at the time of the emergency incident prolonged a permanent repair and will make vehicle evaluation/assessment for safety less reliable given that no evaluation or assessment was done at the time of the emergency at the dealerships and before the vehicle codes were automatically cleared after 3-4 consecutive ‘drive cycles.’ Requested an incline field test with vehicle — place the vehicle in similar conditions— incline — and test automatic emergency braking system— during scheduled appointment 7 days after incident.